Versa 4 Flashing screen

[lesliejaworski0]

My Versa 4 does not always respond to touch in the mornings and therefore, I cannot track my workout.. This morning, after my workout (it tracked steps, not sure if it tracked the swim), my Versa 4 started flashing icons on the screen repeatedly. I reset it several times, disconnected it from my phone, reconnected it, and synced. Still flashing icons. It's been happening for over 30 minutes. Still going strong. Anyone else having this issue?

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hi @lesliejaworski0! It’s nice to see you around!

I'm sorry to hear that your Versa 4 screen is not working well.  I appreciate all the steps you have been followed before contacting. 

Since restarting your screen hasn't returned it to normal, please try changing the clock face:

1. With your device nearby, in the Fitbit app, tap the Today tab / devices icon  / Versa 4.
2. Tap Watch faces  / Clocks tab.
3. Browse the available clock faces. Tap the clock face you want  /  Install.
4. Sync

[lesliejaworski0]

Hi. Thank you for the suggestion…. I was unable to switch the clock face
and now the Fitbit is a brick. It was over 90% charged this morning but I
am guessing it needs to be charged again. I will do so after work….

[lesliejaworski0]

Thank you for your suggestion but while at work, the screen went black. Since setting it on the charger, it now is only flashing the fitbit icon and an occasional red X. It won't do anything else. Any suggestions?

[MaCrisGBFitbit]

@lesliejaworski0 thank you for your reply. 

Thank you for your cooperation following the suggested steps. 

We have tried all possible steps through this channel to try to resolve this issue. My best suggestion is that you contact technical support directly, as they have more tools to provide you with the appropriate follow-up.