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Versa 4 - Floors count

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‎07-16-2025 09:27 - last edited on ‎07-19-2025 12:38 by Fitbit Moderator

‎07-16-2025 09:27 - last edited on ‎07-19-2025 12:38 by Fitbit Moderator

For the last week and a half my Versa 4 has had a daily increase of over 180 floors .Help has been no help and has wasted my time ,as they say it is due to as example cutting the grass..I’m disappointed with help.My last Versa!

 

Moderator edit - updated subject for clarity 

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‎07-19-2025 12:37

‎07-19-2025 12:37

Hey there @81AJET, nice to see you around! 

Thanks for taking the time to share this situation with us; all the effort invested so far is really appreciated!

This is definitely something that might result in frustration, but I can assure you our support team is doing their best to get you back on track as soon as possible. Please keep in mind that they will give you the best and most suitable solution possible; just keep an open conversation, and they will help you!

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‎07-22-2025 15:35

In response to EstuardoFitbit

‎07-22-2025 15:35

I would appreciate help with this too.

allegedly I have climbed 102 floors today. 
this began early June, I tried all of the trouble shoot options, resetting the device, ensuring everything is up to date, cleaning the device etc. I tried and tried and it became incredibly frustrating . 

I stopped wearing my device until today (22nd July) looking at my incredibly inaccurate statistics I remember why I stopped wearing. Who can I speak to to resolve this matter. I am going crazy it’s blood boiling. Paying for Fitbit premium when the technology doesn’t function as it should. 

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