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My Versa 4 won't update

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‎07-22-2025 13:38 - last edited on ‎07-22-2025 14:32 by Fitbit Moderator

‎07-22-2025 13:38 - last edited on ‎07-22-2025 14:32 by Fitbit Moderator

Is anyone else getting a pop up saying they need to update device, but won’t actually do the update? My phone and watch aren’t working together at all right now and nothing but the time is working on my Versa 4

Moderator Edit: Clarified subject

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‎07-22-2025 17:04

‎07-22-2025 17:04

Welcome to the forums @Missfire-24. 

Thank you for letting me know the difficulty that you are experiencing with your Versa 4. This is not the expected behavior we want from our devices.

Please, take a look at the following help article: Why can't I update my Fitbit device?

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