Hi there, @bishop.lyn. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the GPS on your Versa 4 is still not working properly. I understand your concern, I will do my best to help you with this!
To better assist you, may I know the troubleshooting steps you've tried so far?
If GPS signal disconnects, your phone or Fitbit device continues to search for a signal. Note: If you previously turned off GPS for an exercise, turn it back on before you start the activity.
Nevertheless, if your device can’t connect to GPS satellites, please confirm that you tried the following:
- Restart your Fitbit device.
- Follow the recommendations for wearing your device for exercise. For more information, see How do I wear my Fitbit device?
- Try loosening the band 1 notch.
- Make sure your device doesn't touch your wrist bone.
- Wait until GPS is connected to start the exercise.
- Note that if you’re using GPS for the first time in an area, connecting to GPS satellites might take several minutes. Heavily wooded areas and tall buildings can increase the time it takes to connect to GPS satellites.
- If GPS didn’t connect the first time, wait 5 minutes before you start the exercise again.
- To reduce the time it takes for your device to connect to GPS satellites, hold your arm parallel to your body near your head and at least 2 inches away from you when you connect to GPS and start an exercise.
In addition, please make sure that your Fitbit app is up to date: How do I use my Fitbit app. Also, that your Versa 4 is up-to-date. For more information, see How do I update my Fitbit device?
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