Versa 4 Google Wallet tile won't load

[Triwis]

Hello, I am trying to setup Google Wallet on my Veraa 4. I clicked the Fitbit Wallet on my watch and it opened the Wallet app and I was able to setup a card. However, the watch still display Fitbit Wallet and Google Wallet is not present on the watch. In the Fitbit app, when I click the Wallet tile, it opens a black screen for about 1 second and close.

 Any one know what I should do?

Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Triwis. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4 and for the image attached. 

I've seen you got in touch with our Support Team after posting here. Please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for the issue you're experiencing with your Versa 4.

I hope we can solve your issue soon. 

[Triwis]

Hi @MarreFitbit! Yes, I did contact support, but I decided to post here in case someone in the community had the same issue. I do hope Support Team will be able to assist me soon!

[Simonsimps]

Mine is doing the same. And has been for a week now. I have tried clearing the cache on the fitbit app and it still does it.

[Triwis]

@Simonsimps, I'm still waiting on Support. When they'll get in touch, I'll update the thread with the resolution.

[AndyPeirce]

I have the same problem, when I went to set it up with my card it prompted me to open the banking app and then just did the same thing, I left it for a while to se if it would clear but I can get it to clear.

[Smertje]

Same problem here. Really annoying since I can't set up a new credit card. 

[Triwis]

Over the past few days, I did factory reset the watch a few times. Yesterday, after the reset, I was able to open the Wallet tile, setup a credit card with my bank (I chose email verfication this time as opposed to using the banking app) and the card now appears in Fitbit Pay on the watch. I was also able to make transactions with the watch and they synch correctly with the Google Wallet app on the phone. 

However, the problem is not solve because I can't go back in the Wallet tile to setup a second card. Whenever I open the Wallet tile, I does the same as usualy, opening a black screen for 1 second and then closing again. This is very annoying. I am still waiting for support, if they ever get in touch.

[MGK78]

Same here. Got a new credit card and wanted to add it to the google wallet in the fitbit app, but it closes a second after opening. After a factory reset and reinstallation of the app (which I had done about ten times in the last two weeks) I was able to add the card. After this the wallet fell back in the old behaviour of not opening. It works quite fine to pay with the watch, but I cannot see any transaction, because it does not open! I got the transaction infos just from my banking app. Two days ago there was an update of the fitbit app, but no change on this. For now it's ok for me, but I think fitbit should start to solve their customers problems and not pointing to google or the banks. especially because fitbit IS google now.

[Triwis]

@MarreFitbit, I still have not heard from the Support Team. Can you give me any update?

Thanks!

[OpalL]

The same is happening to my Google Wallet. It will not load. I have no way of making any changes. Hope they fix it soon 

[esquared]

I'm having the same problem. I set wallet up. And, it's working. But, I can't open the wallet app from the Fitbit app. It just opens up wallet for 1 or 2 seconds, then returns me to the fitbit app.

[SandroKlosterma]

New versa 4. And I have exactly the same problem. Already reset the watch and re-added it to the app. No luck so far.

[RJayM]

Same here. Can't find a solution.

[AndyPeirce]

Tried help chat, still no joy😡 all that happened was that I'm now locked out of Help and Support in the same way. They've said the will escalate the issue but I'm not hopeful. Has anybody tried complaining on Facebook, that seems to get a quick response.
Andy

Sent from Outlook for Android<>

[Silvy09]

I'm having the same problem 

[ericpelletier67]

Same problem with my versa 4 hope to get a fix soon.

[SandroKlosterma]

I don't know for sure that these issues are linked, but since I tried to add a card to the watch Wallet, it seems that the sleep data and weather data (at least) don't sync anymore to the watch. It worked fine before. Anyone else can confirm?

[Triwis]

Both weather and sleep data are still synching on my side. However, sleep data can take a few hours to synch, which can be annoying. I had occasions where the sleep data took more than 4 hours to synch on the watch.

[Giwin]

Had exact same issue, took sometime but managed to find a fix.

• Unpair device on app
• Factory reset on the Sense 2 smartwatch 
• Pair again
• Long press button so menu appears on what you want to set to load up
• Set Fitbit Pay (Not Google Wallet)
• Long press button 
• Google Wallet loads up (this I believe is the bug, code issue I guess but I won't explain)
• Go through app and click on Call Bank button
• Call Bank, they authorise mobile payments on your phone, you'll receive email, no verification code needed...
• Go back to Phone, error message appears "Something went wrong", click on Dismiss
• Go back back back and come out of that setup
• Go back to your smartwatch, long press button and PIN appears
• Enter PIN you set
• Tiny card appears and now you can use it.

Let me know how this goes for you, so I can copy pasta these instructions to others as when googling for an answer I found many threads...