help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 HR not working

11 hours ago

11 hours ago

I have a Versa 4. My heart rate monitoring stopping working a while ago so I was just using it as a watch and text alerts. I did all the steps to get it working today after draining the battery, doing a factory reset, deleting the app, clearing the cash, checking permissions and ensuring the HR feature was enabled, and it still doesn't work. No lights flashing, nothing. What can I do to fix this? I assume that it's a hardware issue. I purchased this through Target. 

Best Answer
0 Votes
1 REPLY 1

11 hours ago

11 hours ago

Hi @Rhughes237   Please contact Support for more help with your issue.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer