Versa 4 Missing steps after sync

[Solosmom]

I walked almost 1000 steps this morning already and when I try to sync the app the steps keep going down, then my Fitbit changes its steps to whatever the app says, which is now 563. What is going on?? It’s also not calculating sleep correctly either. 

Moderator edit: updated subject for clarity

[Gewgolf]

Same - treadmill workout went from 10,000 steps to 7,900 in a flash. 

[Solosmom]

They need to fix this. A few days ago my sleep wasn’t calculating correctly either. 

[MissiiiH]

same with me today. I turned on the tracker, exercised , stopped the tracker, but nothing on my app.. so dissapointing, had one of my best days today (versa 4 not charge 6 ..)

[lregi]

I was up to 5000 steps and in a flash I’m now at 90?  This is crazy. 

[MaCrisGBFitbit]

Hi everybody @Solosmom @lregi @Gewgolf!  @MissiiiH Welcome to the Fitbit Community! It's great to have you here!
@MissiiiH . I merged your post here so that you also get the info at the same time. 

Thank you for sharing the details about this situation with your Versa 4. 

In this case please try the following steps: 

1. Restart your Versa 4.
2. Sign out from your account. 
3. If you have an iPhone please offload the app.  
4. If your phone is an Android uninstall and reinstall the app.
5. Log in
6. Sync with your app.   

To offload the app: 

1. Open the Settings app on your iPhone.
2. Tap General and then iPhone Storage.
3. Scroll through the list of apps and tap in the Fitbit app.
4. On the Fitbit app's information screen, tap Offload App.
5. Confirm by tapping Offload App again in the pop-up menu. 

[Gewgolf]

Thank you... I turned off my Versa a few times... also turned off Bluetooth on my iPhone. After an hour or so my steps re-appeared. MAGIC!

[MaCrisGBFitbit]

Hi @Gewgolf!  I'm glad to know that your steps have reappeared. 

Let me invite you to our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.

[MissiiiH]

I dont know what I did but its there now. thank you for your answer.

1 thing tho, I had to restart my fitbit onge and it said I would loose my data, so I didnt dere try that today.

Have a nice evening 🙂