Versa 4 Notifications not received

[Marbe29]

Hello! I cannot receive notifications from WhatsApp, Facebook, or my calendar on my Versa 4. I have already paired it with my iPhone 15, restarted the device, and deleted and reinstalled the Fitbit app.. Is there any synchronization issue with iOS?

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hi @Marbe29 ! It’s great to have you on board!

I'm sorry to hear that your Versa 4 is not receiving notifications. I appreciate all the steps you have tried before contacting us. 

Please confirm that all the requirements below are met on both your mobile device and the app:

1. Are notifications enabled on your Versa 4? Swipe down from the top of the screen and tap the quick settings icon and Make sure Do Not Disturb and Sleep modes are turned off.
2. Does your phone have Do Not Disturb disabled?
3. Is your phone up to date? 
4. Do you have your app allowed to run in the background?
5. Please confirm that Power Saver is not enabled on your phone as this feature disables Bluetooth. Phone Settings / Battery / Power Saving Mode
6. Make sure your phone receives notifications when it's locked. On your phone, tap Settings / Apps & Notifications / Notifications / Notifications on Lock Screen.

Once you've verified the requirements, please take a look at the following article and try the troubleshooting steps. If you have an iPhone, you will find a section with tips to receive the notifications: How do I get notifications from my phone on my Fitbit device

[WendyWooo]

I'm having the same issues , I've tried everything suggested. Ialso can't set up Alexa. The app says it's connected but when I try to use it the device says I neednto setit up.I'm going round in circles. Beginning to think it's faulty