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Versa 4 Outlook notifications not received.

 

I got a new phone (Galaxy s25 ultra) and connected my fitbit with no issues for about 6 days. However, today I noticed that I was no longer getting Outlook notifications. I opened my bluetooth settings and "Versa 4" showed as "connected to another device" so I took the steps to delete it from that device (my previous phone). Now it's not showing up on my list of bluetooth devices at all and scanning also does not show it. However, I'm guessing it's still synced because my health data is still syncing and I'm still receiving text and call notifications on my watch.  I tried to go into the "email notification" setting on the app, but the only options seem to be for receiving notifications from fitbit about my health data via email which is obviously not what I'm looking for. I cannot find any setting specific for email notifications going to my watch. I swear the options are less than what I used to have but it's been set up for awhile and I don't usually mess with the notification settings unless I need to, so I could be mistaken about there being less than before. However, I need to get these notifications back ASAP please..

 

Moderator edit: updated subject for clarity

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Hi @SSCT1982!  Welcome to the Fitbit Community! It's great to have you here!

I'm sorry to hear that your Versa 4 is not receiving the Outlook notifications.  

Since the rest of the notifications are arriving without problems, please verify that your Outlook notifications are selected, please ollow these steps:

  1. Open the Fitbit app on your phone.
  2. Tap the "Devices" icon in the top left corner.
  3. Tap your Fitbit Versa 4.
  4. Tap "Notifications."
  5. Find "Emails" and tap "Turn On."
  6. Your email list will appear; confirm that Outlook is selected.
  7. Sync with your app.

Once you have selected Outlook in your app, please restart your Versa 4 by pressing the button until you see the Fitbit logo on the screen.

 

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