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Versa 4 - Problem resolved at last

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‎09-17-2025 23:55 - last edited on ‎09-18-2025 08:09 by Fitbit Moderator

‎09-17-2025 23:55 - last edited on ‎09-18-2025 08:09 by Fitbit Moderator

After months of having problems with my Versa 4 my problem has been resolved.

I went on chat and got a very helpful person on the other end who went through everything I'd done to try and find the problem with my Fitbit. I didn't think mine was still under guarantee as I'm in UK but he said it was and set up a return for me. I was emailed a label and I sent the Fitbit back the same dsy and received a refurbished one 6 days later. 

I have set the new one up and 3 days later I still have battery life of over 50 %. I noticed this morning that i have notification that it needs an update which I'm very reluctant to do.

All I can say is finally thank you Fitbit and to anyone else that is having problems try the helpline. I used chat as I felt it was easier to explain things.

 

Moderator edit - updated subject for clarity 

Best Answer
1 REPLY 1

‎09-18-2025 08:17

‎09-18-2025 08:17

Hi @Kalanic51 and welcome back to the community!
I appreciate a lot your message and feedback regarding your experience with chat support. 

I'm glad everything went well. 

Let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer