help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 - Screen flickering nothing visible

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2025 12:32 - last edited on ‎03-09-2025 14:27 by Fitbit Moderator

‎03-09-2025 12:32 - last edited on ‎03-09-2025 14:27 by Fitbit Moderator

Hi all, my versa 4 screen went dead on Friday after I was swimming. I thought it was out of charge but when I plugged it in later the screen flickered loads and then went completely black. I can't sync it at all and I can't view anything on the fitbit screen at all. My husband said he's sure he got extended warranty when he bought it.... That was December 2023. Any suggestions please? 

Best Answer
0 Votes
3 REPLIES 3

‎03-09-2025 14:26

‎03-09-2025 14:26

Hi @Jeanmrod ! Welcome to the community !
I appreciate your message, and I'm sorry to hear your Versa 4 screen went dead and flickering. 
Have you ever tried to restart the device ? How do I restart my Fitbit device?

Are you able to see the lights on the back of the pebble ? 

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
Best Answer
0 Votes

‎03-10-2025 07:42

In response to MarioSFitbit

‎03-10-2025 07:42

Hi, 

Thank you for the response. 

I have tried to restart yes but I can't see anything on the screen so I didn't get any further. No, no lights showing on the back....

Best Answer
0 Votes

‎03-10-2025 07:45 - edited ‎03-10-2025 07:48

In response to Jeanmrod

‎03-10-2025 07:45 - edited ‎03-10-2025 07:48

Hi @Jeanmrod ! Thank you for your message and for the troubleshooting steps tried.

I'm really sorry to hear the situation is still the same. I appreciate the additional information provided. 

Since we have tried all the recommended troubleshooting steps, I suggest you to contact support, since they have more tools in order to find your options. What can we help with?

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
Best Answer
0 Votes