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Versa 4 - Screen flickering nothing visible

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‎03-09-2025 12:32 - last edited on ‎03-09-2025 14:27 by Fitbit Moderator

‎03-09-2025 12:32 - last edited on ‎03-09-2025 14:27 by Fitbit Moderator

Hi all, my versa 4 screen went dead on Friday after I was swimming. I thought it was out of charge but when I plugged it in later the screen flickered loads and then went completely black. I can't sync it at all and I can't view anything on the fitbit screen at all. My husband said he's sure he got extended warranty when he bought it.... That was December 2023. Any suggestions please? 

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3 REPLIES 3

‎03-09-2025 14:26

‎03-09-2025 14:26

Hi @Jeanmrod ! Welcome to the community !
I appreciate your message, and I'm sorry to hear your Versa 4 screen went dead and flickering. 
Have you ever tried to restart the device ? How do I restart my Fitbit device?

Are you able to see the lights on the back of the pebble ? 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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‎03-10-2025 07:42

In response to MarioSFitbit

‎03-10-2025 07:42

Hi, 

Thank you for the response. 

I have tried to restart yes but I can't see anything on the screen so I didn't get any further. No, no lights showing on the back....

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‎03-10-2025 07:45 - edited ‎03-10-2025 07:48

In response to Jeanmrod

‎03-10-2025 07:45 - edited ‎03-10-2025 07:48

Hi @Jeanmrod ! Thank you for your message and for the troubleshooting steps tried.

I'm really sorry to hear the situation is still the same. I appreciate the additional information provided. 

Since we have tried all the recommended troubleshooting steps, I suggest you to contact support, since they have more tools in order to find your options. What can we help with?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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