Versa 4 - Transcription problem

[Andrea.chiarell]

When I try to answer to a text notification, appears this screen

Do you know how can I resolve?

Fitbit versa 4

Google pixel 6 Pro

 

Moderator edit:  updated subject for clarity

[Gimmemoores1]

It didn't for me

[Crb65]

Didn't work for me, either. 

[Linsayloo]

I have the versa 3 but works fine. No wallet though

[Gino2]

Both the transcriber and wallet work for me

Versa 4, I am the creator of the topic

[Gimmemoores1]

How did they fix it for it to work for you?

[DGClev]

Creating a new account as a workaround is ridiculous. I have years of Fitbit data now moved into Google and switching to a new email address is just not okay.
But you're response of "working on it" gives us no information and no way to know how long we're going to be waiting for this to be fixed.
I just bought this device last week and am going to return it because functionality is not what was promised.

[deewomyn]

I already put in for my return to go back to my Versa 2 and it now has the
transcription error too...so frustrating. And absolutely NO HELP FROM
FITBIT TO FIX IT.

[SailtheBend]

I'm having the same issue with transcription errors, I was hoping this would be fixed very quickly as it is a main feature and reason why people buy Fitbits. Please fix this Fitbit/Google

[eganita]

When is this going to be fixed? This is ridiculous. This is a main function of the Fitbit.

[MarcoPolon]

I noticed new version of Fitbit software in Google play and I installed but
issue is still there 😭

[Lb1956]

This has been going on for over a month at least.  I can't believe no one knows how to fix this glitch.  I sent an email and was told it would take more than 7 days to respond.  They were right.  I sent the email on 7/15 and still no response.

"Due to recent events affecting our operations, we may need more than 7 business days to respond."

I wonder what that means. 

[MarcoPolon]

I hope that Google does not want to eliminate Fitbit from this game as they
have their own watch. This would be very dirty move by Google. Why Fitbit
is not transparent and does not tell us what is going on? They should push
Google for immediate answers. This is ridiculous. Or they should return us
money for watch

[deewomyn]

Yes and for any others that we can't get to work too...like my Versa 2 has
the transcription error since I went back to it...it used to work...I'm so
irritated and frustrated.

[JuanFitbit]

Hi everybody! Thank you for your messages.  Thank you for bringing this issue to our attention. We are looking into this and will be addressed in a future release.

[Gimmemoores1]

You have been saying this for weeks now. There is someone in your IT
department I'm sure that can fix this!

[Crb65]

I am almost to the point of switching away from Google if they do not fix
this glitch in my almost-new smartwatch. If Google does not value the
fitbit smartwatch, then I don't feel like feel loyalty to the Google
universe.

[Lb1956]

And when is this release supposed to happen? 

[deewomyn]

Yes, when is this release supposed to be??

[MDWood]

I'm told by Fitbit help and support reps that this and other issues will be resolved with the new update. However, the banner for the new update has appeared on my Versa. 4 multiple times and the update fails every time. I called support back and they tell me that the update is not yet ready and I can expect the update in a week or so.

[Jeff606]

Thank you for replying to the posts. All anybody wants is a commitment to
address the issue and an expected time frame. I'm a recent purchaser and
the issue isn't a huge deal but it also is supposed to be a functionality I
paid for, so there's the rub.