Versa 4 - Transcription problem

[Andrea.chiarell]

When I try to answer to a text notification, appears this screen

Do you know how can I resolve?

Fitbit versa 4

Google pixel 6 Pro

 

Moderator edit:  updated subject for clarity

[SunsetRunner]

Seems to be the way things are going. Really sad. I really loved Fitbit.
Seems like they're going to be a goner.

[Gimmemoores1]

It will not let me set up a Fitbit account only google

[bingogurl]

I just got my versa 4 yesterday and this feature worked once then stopped. I chatted with support today and apparently his suggestions were taking too long for me to complete that he told me to come back if it didn't work and left. 

[Gimmemoores1]

I just spoke with tech on phone and they said it was defective and to
return

[Crb65]

Any update on transcription error. This is quite frustrating to have a device that doesn't do what the manufacturer promises it will do. 

[Gimmemoores1]

I just spoke on the phone with a tech and they said to return as it was
defective because the feature should work. I just finished the return and
should have the new one on the 20th. I will keep you posted because I told
him I didn't think it was that the error is on their end but they said no
it should work. I also told him that it wasn't just me that there are
hundreds maybe more having the same issue.

[Crb65]

I've had mine since Feb of this year and that feature used to work. I don't think fitbit would replace it. It was fine for several months, probably until I switched to Google.... 

[GameOn]

I wish to apologize for my angry posts as I have reached a point after 4 months that my patience is gone.  I hope I didn't offend anyone.  Doesn't change the way I feel but.....

[Gino2]

Are there any news Mods? How is work going to fix the problem? 

[Crb65]

Just wondering how the work on fixing the transcription error is going.... 

[deewomyn]

Has this been fixed yet?  I really want to return this as it is one of my most used features I used on my Versa 2...I just upgraded and hate it right now. Please let me know if there is a fix for this yet.  Thank you!

[Gimmemoores1]

Nobody seems to help. Have contacted via chat, phone and email.

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No one seems to be able to help

[JuanFitbit]

@All 
Thanks for your continued reports. As stated on my previous posts this has already been reported to our team and they're working on this. Currently there aren't more details to share; however, as mentioned before, I'll update this thread as soon as I receive more information from them.

Once again, thanks for your feedback on this situation.

[MarcoPolon]

Hello. This is taking a bit too long to resolve this issue. You are selling
products that some functions do not work. This issue should be fixed
immediately or workaround should be provided. Or new Fitbit software should
be put in Google play to fix the issue. How this is possible that you do
not know the root cause? Please update us. Many people now do not know what
to do with their watches and you keep selling more and more

Thanks

[Jeff606]

I've placed an inquiry into this via tech services phone call. They claim to be aware but give no expectation even tho I have asked for a time frame. The answer seems to be setting up a non Gmail email account and using that for fitbit. 

[Gimmemoores1]

Truth I've chatted, emailed and phone called. They just supposedly
expedited the complaint.

[bingogurl]

Can we unlink our Gmail from fitbit? 

[Linsayloo]

Unfortunately not, once you have moved to Google account there's no going back. You can create a totally new fitbit account but then you loose everything. This is what I did 😊

[deewomyn]

Are you able to use the voice reply to messages after creating a new
account not using the Google account?

[Linsayloo]

Yes it works