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Versa 4 - Unresponsive screen

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‎02-26-2025 10:03 - last edited on ‎02-26-2025 10:40 by Fitbit Moderator

‎02-26-2025 10:03 - last edited on ‎02-26-2025 10:40 by Fitbit Moderator

After an update, I thought my watch died. I have not had troubles with screens, charging, etc before. I placed the watch on the charger overnight then attempted to restart. The watch vibrates appropriately when connecting/disconnecting the charger and when holding the button for the 10 second restart but screen stays dark. Will not connect to app either. Tried different charger, nothing different. 

 

Moderator edit - updated subject for clarity 

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‎02-26-2025 10:39

‎02-26-2025 10:39

Hi @Cjcase411 and welcome to the forums. 
I appreciate your message, and I'm sorry to hear the screen of your Versa 4 stays dark and not connect to app either.  

Could you please confirm if you are able to see the green lights on the back of the pebble ? 

Meanwhile, please verify the solutions shown in the following help article : Why isn't my Fitbit device's battery charging?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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‎02-26-2025 13:01

In response to MarioSFitbit

‎02-26-2025 13:01

The red light is staying on. No green light. I have used 2 different chargers. When I place it on either charger it vibrates, when I take it off it vibrates. It has been on the 2 chargers, in different locations for 12 hours and 11 hours respectively. 

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‎02-26-2025 13:37

In response to Cjcase411

‎02-26-2025 13:37

Hi @Cjcase411 and welcome back to the Community ! 
Thank you for your confirmation and for the troubleshooting steps tried. I'm sorry to hear the issue still persists. 

Due to the particular symptoms of your Versa 4 and the steps tried so far, I suggest you to contact support here as they have more tools in order to find your options. 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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