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Versa 4 - Unresponsive screen

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‎02-26-2025 10:03 - last edited on ‎02-26-2025 10:40 by Fitbit Moderator

‎02-26-2025 10:03 - last edited on ‎02-26-2025 10:40 by Fitbit Moderator

After an update, I thought my watch died. I have not had troubles with screens, charging, etc before. I placed the watch on the charger overnight then attempted to restart. The watch vibrates appropriately when connecting/disconnecting the charger and when holding the button for the 10 second restart but screen stays dark. Will not connect to app either. Tried different charger, nothing different. 

 

Moderator edit - updated subject for clarity 

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‎02-26-2025 10:39

‎02-26-2025 10:39

Hi @Cjcase411 and welcome to the forums. 
I appreciate your message, and I'm sorry to hear the screen of your Versa 4 stays dark and not connect to app either.  

Could you please confirm if you are able to see the green lights on the back of the pebble ? 

Meanwhile, please verify the solutions shown in the following help article : Why isn't my Fitbit device's battery charging?

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
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‎02-26-2025 13:01

In response to MarioSFitbit

‎02-26-2025 13:01

The red light is staying on. No green light. I have used 2 different chargers. When I place it on either charger it vibrates, when I take it off it vibrates. It has been on the 2 chargers, in different locations for 12 hours and 11 hours respectively. 

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‎02-26-2025 13:37

In response to Cjcase411

‎02-26-2025 13:37

Hi @Cjcase411 and welcome back to the Community ! 
Thank you for your confirmation and for the troubleshooting steps tried. I'm sorry to hear the issue still persists. 

Due to the particular symptoms of your Versa 4 and the steps tried so far, I suggest you to contact support here as they have more tools in order to find your options. 

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
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