Versa 4 - Watch stuck at logo

[Genugten]

Tried all you mentioned in the forum but not able to start the watch again. And the watch is new, only used it once.

Moderator edit - updated subject for clarity

[Guy_]

Hi @Genugten - it may be faulty, perhaps contact support to help you with a factory reset or replace with a refurbished one under guarantee.

[MarioSFitbit]

Hi @Genugten and welcome to the Fitbit Community! 

I appreciate your message, and I'm sorry to hear that your Versa 4 is stuck on the logo. Thank you for all the steps you tried. 

Just to confirm:

• Have you tried to manually sync your device? How do I manually sync my tracker or watch?
• Have you double-checked the connection, ensuring secure connection to the charging cable, and that the cable is plugged into a working USB port? (computer or UL-certified wall charger). 
• Have you already performed a restart? How do I restart my Fitbit device?
• Is your watch syncing with the Fitbit app? If so, you could look if there is a pending update for your Versa 4: How to update your Fitbit device, and also try to change the clock face: How do I change the clock face on my Fitbit device?

@Guy_ Thank you for all the support always provided. 

[Genugten]

Yes followed way to update
And no to the other questions