Versa 4 app not syncing

[rmiller188]

Sadly my versa 4 will not update in the app unless I keep the app open. It use to work behind the scenes. This is aggravating. Also the app freezes up when i attempt to look at my data for exercises. I’m in the market for a new device. I’m thinking of switching to an Apple Watch. I love my Fitbit but I’m not happy with the performance 

Moderator edit: clarified subject

[ManuFitbit]

Welcome to the forums @rmiller188.

Thank you for sharing the inquiry regarding your Versa 4. Sorry for the inconveniences.

Please make sure your phone does meet Fitbit's current system requirements as listed here: Fitbit System Requirements. In addition, please confirm that you are followed the steps listed below:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Please, pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Our team is currently working on fixing a known issue with the app freezing. They are working to find a solution soon.