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Versa 4 apps / watch faces issues

‎04-19-2026 23:36 - last edited on ‎04-20-2026 12:05 by Fitbit Moderator

‎04-19-2026 23:36 - last edited on ‎04-20-2026 12:05 by Fitbit Moderator

Hi! I have an iPhone 13 Pro Max and I just bought a Versa 4. It has been giving me issues since I took it out of the box and I’ve been doing everything under the sun to troubleshoot. First, I couldn’t get past the connected screen. I updated everything, rebooted, reinstalled… you name it, I did it. I met up with my friend the next day and she was able to connect my Fitbit to her android and do a software update. Now I can use my Fitbit. HOWEVER, when I click on devices > Versa 4 > Apps / Watch faces…I get the a never ending loading symbol. All my devices are updated to the latest software. I tried my iPad and my work phone which is the iPhone 16. Same result, the wheel of death. I can’t tell if the issue is the app/ software or the watch. It seems like it’s the app/ software and there’s a glitch that is in need of some serious fixing. If anyone knows a solution, please share! Thank you! 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎04-20-2026 13:01

‎04-20-2026 13:01

Hi @taytay281, So glad to have you on board!

I appreciate you taking the time to share your experience with your Versa 4 and thank you for trying to fix it on your own. I understand how frustrating it can be. 

This issue has been escalated and our team is working to identify a resolution as quickly as possible.

Best Answer

‎04-22-2026 20:14

In response to MariLuFitbit

‎04-22-2026 20:14

Hi! I would like to add that it’s not letting me update the Fitbit. I see the update button and am unable to click on. But I have no problem clicking “not right now”. How are any glitches able to be fixed if I can’t update it? I’ve reinstalled the app, reconnected the device, this is ridiculous and needs to be fixed sooner rather than later. It’s one problem after the other and I was just like to be able to use this on a normal manner. 

Best Answer

‎04-23-2026 09:38

In response to taytay281

‎04-23-2026 09:38

Hi @taytay281. Thanks for the additional information and for the troubleshooting steps you've tried. I am sorry for the inconveniences. 

To get this working, could you please try signing out and back into your Fitbit app? It sounds like a fresh start might do the trick.

In addition to the steps you've already tried, would you mind ensuring you are not logged into the Fitbit mobile app on multiple mobile devices (phones or tablets) simultaneously? If you are, please sign out of all devices and then sign in on only one.

Let me know if you continue to have issues changing the clock face after trying that.

Best Answer
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