Versa 4 bands keeps falling off

[Mlrasmus]

My watch band is continuously coming undone. Watch is. Six months old. Using genuine bands. Clearly a common fault. My watch fails so constantly it’s amazing I have not lost the watch. Found it in the bottom of my car this morning.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mlrasmus. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 4 band is continuously coming undone. I understand where your concern is coming from. I'm glad to hear you were able to find your Versa 4 in your car. We're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

[Mlrasmus]

Thanks for the incredibly fast response
! A replacement Fitbit is enroute. That’s excellent service.

[MarreFitbit]

@Mlrasmus I'm glad to hear that! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!