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Versa 4 battery draining quickly

Anyone else experiencing this? My wife purchased from fitbit online (Sense). Mine is the 4th watch (versa 4). Suddenly no charge. Dies if not near the phone. Is Google trying to kill fitbit to promote pixel?

Moderator Edit: Clarified subject

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Hi there, @Gkrai. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4's battery is draining quickly. I understand your concern, we are here to help you! We‘re taking your comments and sentiments in regards to our products into consideration. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

I've seen you contacted our Support Team before posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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