Versa 4 battery draining quickly

[Wilberforce]

This may have been discussed a while ago. 

I've has my Versa 4 for nearly 2 years and I'm finding I'm charging it every other day. 

Yes, I've turned off this and that but it still gives flat very quickly.

Any ideas?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Wilberforce. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Versa 4 keeps draining. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend making sure that your phone's software version is updated. For more information, refer to Check & update your Android version or Update your iPhone or iPad

If you haven't done so yet, please try all tips and recommendations provided here Can I extend my Fitbit device's battery life?

[Wilberforce]

Hi,

I've checked things out and all seems as it should be.

Last night I went to bed with the watch showing 72%, when I woke, it was showing 40%.  A couple of hours later I went out but the watch had 'died' totally, so I just left it behind charging.

I tried to switch it on, but nothing happened for several minutes.  Then the screen showed the fitbit symbol on a black background for a moment then went to the opposite.  A pale blue background and a black fitbit image.  This went on for a minute or so, then nothing.

I tried to power it on as per guidance and for the last half hour, every 5 -6 seconds, the fitbit image appears then goes out after 5-6 seconds.

Is it 'Goosed' as we say, or knackered in other words?

Not good after less than 2 years usage.  And when I say usage, I wouldn't call it to be excessive.

[MarreFitbit]

@Wilberforce Thanks for getting back to me and for the details provided in your last post. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

[wilber_force]

Maria,

I had a session last night on the fitbit chat and I think we are getting the issue resolved.

The mad thing is, that a friend of my wife's has just been visiting us and she also has a Versa 4 and guess what?  Since a recent update, her battery is also draining much more quickly than it was.

Thanks.

W. Force.

[wilber_force]

Result.

Thanks Fitbit.

They asked me to send my Versa 4 using a label they sent me.  Two days later, I got a replacement. 

[wilber_force]

@MarreFitbit As I now have a new fitbit Versa 4.  I note that the version under System is shown as 61.20001.194.86.  I have no idea what the version was on my previous Versa 4, but actually wonder I had updated that watch and therefore wonder if this caused the issues I had.  I note elsewhere that there is reference to a new version.  

I note also that the fitbit app tells me there is a new firmware update available.

I'd like your thoughts on how to progress this.  Will I end up with the same battery issue as I had previously?

[wilber_force]

@MarreFitbit Hi, maybe you haven't seen my previous posting.

Any thoughts?

I note that with the current software version as posted, I am getting over a week, maybe into a 9th day of battery life.