Versa 4 battery is draining within hours

[regarlp]

I bought my Versa 4 last May and the battery has been running well, lasting 6-7 days between charges. This was until 3 days ago, when all of a sudden the battery could only last 6-7 HOURS. Very strange. I did everything possible to extend the battery life, e.g. dimming the screen, using low vibration, minimizing screen time, disabling phone's Bluetooth. Any suggestions on how to repair it?


Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @regarlp. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Versa 4 is still draining quickly. I understand your concern, I will do my best to help you with this!

As per the description of your post, it could be a sign the contacts need cleaning. Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?

Nevertheless, bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

Additionally, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)