Versa 4 battery won't charge anymore

[Ngearin]

Wore my Vers 4 during MRI.  It will not charge.  Can the battery be replaced?  Please help!

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Ngearin  Fitbit batteries aren't meant to be replaced, but there are places online that will do it or sell just the battery. It won't be factory sealed if it's replaced and not sure if it's worth it.

[Guy_]

Hi @Ngearin - the issue may be the watch has been demagnetised so the charge cable won't lock  properly to the watch anymore?

If that is the case you may have to centre the charge cable manually and use a weight to keep it in contact.

Using a USB battery monitor (scroll to see an example) can help verify if you got it connected right.

May be take the charge cable with you for the next MRI! Lol

[MarreFitbit]

Hi there, @Ngearin. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 4 is not charging anymore. 

As a first approach, please take @Odyssey13 and @Odyssey13's tips and recommendations into consideration. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!