Why is tracking sleep with Versa 4 so bad?

[JulesNice]

I have owned several Fitbits since 2015 and my new Versa 4 is HORRIBLE at syncing my sleep patterns! This is a software issue not a hardware one, isn’t it? When I sync in the morning, it says I slept 3 hours even though I slept seven, it can’t track my heart rate half the time and it says I woke up at the time I sync even if that’s two hours after I got up! My Fitbit from 2017 did a better tracking job. Is it because you’re trying g to force me to sign up for premium? 

[ManuFitbit]

Hi @JulesNice. Welcome to the community forums.

Thank you for sharing the inquiry regarding Versa 4. Sorry to know the inconvenience of sleep. 

Please, make sure that you are using the latest version of the Fitbit app. Please see this article: How do I use the Fitbit app?

Please adjust the sensitivity as indicated here: 

Login from the Today tab  in the Fitbit app, tap the settings icon .

• Tap Activity & Wellness  Sleep  Sleep Sensitivity and make your changes.

Try to test the behavior in the following days and please share your experience one more time.

[tractorlegs]

Hi @JulesNice , the response from @ManuFitbit is excellent. To give you hope, I’ll just say that the sleep tracking on my Versa 4 is excellent - so don’t give up!

[Guy_]

Hi @JulesNice - if your watch can't track your heart rate all the time it won't be able to track sleep properly.

Try restarting the watch with the button and syncing with the Fitbit App, once you get it measuring heart rate (it should fall around sleep start and rise around sleep wake) then like @tractorlegs says, you should get good results. 

I have noted good results.

If you can't resolve the heart rate issue (and as a result Sleep) it may be necessary to replace the watch, after doing a factory reset.

The Fitbit app may not stay connected or sync properly which can give erratic on the spot results until it is fully working.

You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[JulesNice]

Thank you for your response. I have restarted my watch, deleted and reinstalled the app and looked for and installed updates. When I go to settings, sleep, the screen freezes completely, even after trying all the above measures. Thanks for trying to help.

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I’m still having issues. I tried turning off my watch, checked for updates, and reinstalled the app. When I go to settings, sleep as you suggested, my screen freezes on that menu, even after all these various attempts to fix. I went to settings, slept on the Versa 4 and I am set to « sensitive » sleep. Very frustrating. Like I said, I’ve won a Fitbit non-stop since 2015 and my Serge from way back then works better than this watch.

[Guy_]

Thanks @JulesNice - if when you pull down on the watch face to get to Quick Settings the icons can't be changed a factory reset will be needed.

As it's improbable that you can get into settings to do it, you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support for help with that.

[Ronfox49]

I had 2 a Fitbit Sense's die on me, one within the warranty and the other about a month after the warranty, got the Versa 4, have had it for 6 months and it has been quirky and inconsistent the whole time.  Doesn't track sleep properly, always says it can't track my heart rate, app freezes when opening it up and sometimes when syncing, has issues staying connected to my phone Bluetooth, have had to factory reset it 3 times, etc, etc.  other than dying at about a year, the Sense had NONE of these issues.  Changed some settings after a chat with Fitbit tech support, we'll see what happens.

[JulesNice]

Thank you for your email. I hate having to buy a new Fitbit as I usually
wear one 3-4 years before replacing but I may have to. I have the same
heart rate and sleep issues. I appreciate the suggestion.