Versa 4 battery won't charge

[Photog]

I have tried everything, different usb ports.......old and new, charging block, but the thing will not charge like it did at one time.   I have cleaned the charger and the back on the watch with alcohol swabs.............

Very frustrating.

Update, seems to be working now but I clean the watch back and charging magnet each time.

Moderator Edit: Clarified subject

[Bluebird456]

My battery isn’t charging.What do I do?

[deezim19 · Accepted solution]

My Versa 4 battery won't charge either. The watch doesn't vibrate as it used to whenever the charger was connected. I've tried 4 separate chargers, same cleaning steps and nothing. I've reported the issue to support...contacted them 3 times and waiting for an email that may never arrive. This is so frustrating.  I purchased this last December 2022 and it stopped working November 4th of this year. Less than 1 year! My previous Fitbit, Alta HR, lasted 5 years before it stopped working. My husband's Ionic was recalled. What's going on with their technology?? I hope they can repair or replace my current Versa 4. I don't want this to be money wasted.

[deezim19]

Hello there,

Wondering if you ever got your Versa 4 to work again. I have an update...I did receive multiple emails from Fitbit Support, but while they continued their review of my case I decided to keep trying. I put it to charge again, did the restart and then saw a red x. I searched the forum for Red X issue and came across one that had another suggestion I had not tried. It was the factory reset. See below. I tried this exactly as instructed and it worked!! My Versa 4 display came on and showed that it was doing an update and I was able to connect to my phone app after. It's now installing updates. Please give this one a try, but note that you will lose data not synced. Good luck!

Copied from "Red X" issue in forum:

Since the watch still shows the same behavior and the restart has not been able to fix this, I'd like you to try a factory reset. Please note only that after doing a factory reset, all apps installed and the data that has not been synced yet to the Fitbit account will be deleted. In order to do the factory reset, please do the following: 

1. Hold the back button for about 8 seconds. (for Versa 4 it's the side button)
2. When the Fitbit logo disappears:
1. Release the button briefly (for less than 2 seconds). 
2. Hold the button again until they feel a second, longer vibration, which indicates you initiated the factory reset. 

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?