Versa 4 - black screen

[Tessface]

My versa 4 has permanent black screen. I've tried reseting, but doesn't help. Battery is at 39% and buzzes when I hold the button. 

Moderator edit: updated subject for clarity

[DaniFitbit]

Welcome to the Fitbit Community! It's great to have you here @Tessface! Thanks for posting and for trying to restart.

Feel safe that I know how important it is for you to get your screen working again. I'm happy to help you in any way I can!

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.
4. Try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Tessface]

I'm not able to change the watch face from the app. It's giving me a "oops looks like there's no internet connection". I am connected, so I'm not sure why it's not working. 

[DaniFitbit]

Hey @Tessface! Thank you for your quick reply and for the efforts made. 

As you've already tried the standard troubleshooting steps and the issue remains, please contact support. They have additional tools that can better investigate your case.

This form is for your convenience only, so please let me know when you've completed it.

[campd]

I have tried these. I have a black face. Need human support. What is the telephone number ?

[DaniFitbit]

Welcome on board to our community forums @campd!

Thanks a lot for posting and for trying all the troubleshooting steps provided. Let me help you further. 

By clicking this link, you will be able to talk with one of our support representatives. You will then be recommended some help articles. After that, you will be able to choose how to contact support.