Versa 4 blank screen but keeps showing the clock face

[Raven0106]

The last few days my Versa keeps reverting from clock face to all black screen with clock face showing in white.  This stays on until I move my wrist and then the original face shows for a few seconds and then back to black.  I have shut it down and changed the face on my watch multiple times with no results.  Help!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Raven0106. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4's screen is acting odd. I understand your concern, I will do my best to help you with this!

As per the description of your post, it seems like your Versa 4 has the "Always-On" feature enabled.This feature will only show you the time on the main screen all the time, unless you press the button of your watch to see other features and stats. If Always-On is enabled, to exit the always-on display and interact with your watch, turn your wrist toward you, press the button, or double-tap the display. For more information, see How do I see the time on my Fitbit device?

[Raven0106]

Thank you so much for the welcome!  Your suggestion fixed the problem!

[MarreFitbit]

@Raven0106 Awesome! I'm so happy to hear that the steps did the trick.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!