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Versa 4 blank screen

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‎02-19-2023 04:23 - last edited on ‎02-19-2023 06:22 by Fitbit Moderator

‎02-19-2023 04:23 - last edited on ‎02-19-2023 06:22 by Fitbit Moderator

I got my Versa 4 for Christmas and yesterday I got a white screen on display then if you slide screen it’s a black screen with a blue circle . I’ve lost all my steps and everything. Please help troubleshoot!!! 

 

 

Moderator Edit: Clarified subject

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‎02-19-2023 06:24 - edited ‎07-12-2023 06:08

‎02-19-2023 06:24 - edited ‎07-12-2023 06:08

Hi there, @Conniefaye1. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 4.

Please restart your Versa 4 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let me know if after trying the above you are able to see your data again on both, the Fitbit app and your Versa 4.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-19-2023 06:24 - edited ‎07-12-2023 06:08

‎02-19-2023 06:24 - edited ‎07-12-2023 06:08

Hi there, @Conniefaye1. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 4.

Please restart your Versa 4 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let me know if after trying the above you are able to see your data again on both, the Fitbit app and your Versa 4.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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