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Versa 4 blank screen

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‎08-21-2023 13:55 - last edited on ‎08-22-2023 04:15 by Fitbit Moderator

‎08-21-2023 13:55 - last edited on ‎08-22-2023 04:15 by Fitbit Moderator

I bought a Versa4 2 months ago. 3 days ago the face went black. The watch still counts steps, heart rate, etc. but I can’t see anything on the face. 

Moderator Edit: Clarified subject

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‎08-22-2023 03:12

‎08-22-2023 03:12

Welcome to the Fitbit community, @Alex32llama!

Sad to hear that your Versa 4 isn't working as expected. Have you already tried restarting your device to get things fixed? If not, please make sure you've synced your Versa 4 to not lose any data it has tracked so far. Then keep it's button pressed for around 10 seconds until you'll hopefully see the Fitbit logo on your device's display.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎08-22-2023 04:17

In response to Talahthas

‎08-22-2023 04:17

Hi there, @Alex32llama. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Talahthas Thank you so much for your help! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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