Versa 4 blank screen

[promano]

My screen went blank yesterday about an hour after charging it. I got it to come back up this morning and updated it but after the update it wasn't registering any parameters other than the time. Tried a reset with no help. I forgot device through Bluetooth and unsynced it from the app (as suggested on another forum), when I did screen went blank and I can not start it as a new device because it asks for a 4 digit pin that is inaccessible because the screen is blank and unresponsive. When I try to reset the watch I get the logo followed by a red x and nothing else. Any help would be appreciated. Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @promano. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not working. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Versa 4 and report the screen is not working, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[promano]

I filled out the form

[SunsetRunner]

I am having the same exact issue with the screen. It still appears to track steps but the screen remains black. If I charge it, it works until battery is around 53% then it goes black.  Any ideas why this is happening?

Thanks