Versa 4 blank screen

[DrSassyDiva]

My Versa 4 stopped working this morning but I did not notice it until this afternoon. The screen is black. My app says it last synced this morning. 

Although  the app showed my FitBit was 43% charged, the screen is black. Even resetting it by holding the button for 10 seconds did not work. I cleaned the back or the device and charger with alcohol but still no response. 

Unable to get any assistance. Currently out of the country but after more than 15 years of using FitBit exclusively, I think it is time to try another product with REAL customer service when I return to the US. For the money paid, we deserve no less. Extremely disappointed.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @DrSassyDiva. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Before considering other options, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

[DrSassyDiva]

Very disappointed that I have to replace this watch in two years. And getting “customer support” is not linear. It took lots navigating the site to finally connect with customer support. Very frustrating process.

Norma Gaines-Hanks, Ed.D
“Life may not be the party we asked for but while we are here, we might as well dance.”

University of Delaware Associate Professor - Emerita

(Sent from my phone. Please excuse any typos, missed words, or autocorrect inclusions.)

[DrSassyDiva]

My two-year old Versa 4 just “died” today without  warning. It seems I am not alone as I saw several comments that reflected exactly what I am experiencing.  I followed all troubleshooting steps before  navigating the labyrinth you call “Customer Service/Care.

 Given that I am on holiday out of the US, my non-functioning device cannot be  replaced until I return. Unfortunately, that also means that not only  can I not monitor my health indicators,  I currently do not have a time-keeping device (other than my phone). Very disappointed with the device’s quality and the challenging process to get “customer care.” 

[DrSassyDiva]

Your response did not provide a resolution.