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Versa 4 calorie count is not accurate after syncing

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‎03-03-2023 16:22 - last edited on ‎03-06-2023 04:32 by Fitbit Moderator

‎03-03-2023 16:22 - last edited on ‎03-06-2023 04:32 by Fitbit Moderator

My Fitbit just told me I burned 2100 calories on the treadmill. But my total calories for the day burned is less than that. I’ve never had this happen before where my calories burnt during exercise are not added to my total burnt for the day. Normally I exercise and those calories are added to the total. I’m very confused. Does anyone know how to fix this? 

 

 

Moderator Edit: Clarified subject

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‎03-04-2023 08:32

‎03-04-2023 08:32

After syncing your tracker, what is the total calorie count? What is the calorie count for your treadmill event? 

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‎03-06-2023 04:34 - edited ‎07-29-2023 04:05

In response to Rich_Laue

‎03-06-2023 04:34 - edited ‎07-29-2023 04:05

Hi there, @Basketball8. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your calorie count. @Rich_Laue Thanks for trying to help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. 

Maria | Community Moderator, Fitbit


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