Versa 4 connectivity issues

[imalla]

I have been using versa 4 for few weeks not and I have had to restart 1000s of time. It also keeps restarting on it's own every time I sync to the app. It also loses bluetooth pairing time and again. I have disconnected, done a factory reset, changed clock faces all the things said in the community but nothing is working. 

Moderator Edit: Clarified subject

[Talahthas · Accepted solution]

Welcome to the Fitbit community, @imalla!

Sad to hear that you're having issues with your Versa 4. Thanks for having taken your time trying to get things fixed by yourself. Considering those self restarts while syncing your device, I am assuming that your device has a hardware malfunction, maybe in the Bluetooth section. Thus I'd suggest to contact Fitbit support for further assistance:

Fitbit Support Contact 

[MarreFitbit]

Hello there, @imalla. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4 and your time in trying to troubleshoot it before reaching out. 

As @Talahthas suggested, I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[imalla]

Yes, I am receiving a replacement for my device. Thank you

[Talahthas]

You're welcome, @imalla, we're always happy if we could help.
Enjoy your new Versa 4, and if you have any further questions, do not hesitate to come back!