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Versa 4 crashes when trying to use Alexa

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‎09-24-2025 01:15 - last edited on ‎09-25-2025 11:15 by Fitbit Moderator

‎09-24-2025 01:15 - last edited on ‎09-25-2025 11:15 by Fitbit Moderator

I wanted to start using alexa on my versa 4. I go to the Alexa button and ask it to start an arbitrary 6 minute timer. it says it's thinking, but then the whole device restarts. someone help! 

Moderator Edit: Clarified subject

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‎09-25-2025 11:23

‎09-25-2025 11:23

Hi there, @thatoneguy208. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 keeps crashing when trying to use Alexa. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend restarting your Versa 4 by following these steps. If you continue having issues after the restart, please see What should I do if my voice assistant doesn't work on my Fitbit smartwatch?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-25-2025 11:23

‎09-25-2025 11:23

Hi there, @thatoneguy208. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 keeps crashing when trying to use Alexa. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend restarting your Versa 4 by following these steps. If you continue having issues after the restart, please see What should I do if my voice assistant doesn't work on my Fitbit smartwatch?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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