Versa 4 didn't track my sleep data

[Kw90666]

Bought a new Fitbit versa and set it up yesterday. Woke up this morning and no sleep data recorded even though I was wearing it all night?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Kw90666. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 4 didn't track your sleep data. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

[Lesleybrianne]

This also happened to me! I just got my Versa 4 yesterday and set it up. It shows my sleep duration and stages but no score. Can you help?

[AnikahAngel]

Good morning!  I'm not 100% sure, but I believe that it may take a couple of days/nights to gather enough information for a sleep score. Again, this is just iirc. If it doesn't work in a day or two, I'd reach support- or possibly someone else on here may have more accurate info. 🙂

[GVham]

I also have contacted the support team for this issue with the Versa4 and was told to leave comments on this community forum for consideration.

The Sp02 manual indicates that 3 hours of sleep are needed to record the data.  When I do manage to get 3 hours of sleep, the Sp02 data is collected OK.  But usually, I do not get 3 hours of continous sleep and often get up in the middle of the night after about 2-3 hours of sleep and then go back to bed for about another 2 hours.

I suggest that Fitbit change the sampling time for Sp02 to 1 hour of less.

Thank you.

[GVham]

More data from last night with longest sleep season at 3 hours and 42 minutes with intermittent 35 minutes of awake times over a total time of 4 hours and 17 minutes according to the Fitbit graph.

The result from my Sp02 reading was: "Could not read Sp02".

I suggest that Fitbit needs more work in getting this app to work properly to improve customer satisfaction.

Thank you.