Versa 4 dies after 2 hours

[Richard0152]

My Versa 4 continually dies after about 2 hours.  I have to re-charge it but the App shows it was reasonably well charged prior to shutting down.  Any advice?

[EstuardoFitbit]

Hello there @Richard0152, welcome back to the Community! 

Thanks for reaching out to the forums! Let's get to work on getting you back on track. First, please ensure your Fitbit Versa 4 is fully up to date.

You can follow the steps described on this help page.

[Guy_]

Hi @Richard0152 - also look in the forum for others with the same problem of it shutting down when removed from charge.

If your watch has something like 80% charge when you start a charge after it shutdown that is a known firmware issue and a later version may resolve it.

(If ever the watch is near 0% when placed on charge after it shutdown in only 2 hours from full charge it likely has a fault.)

[JillArch]

Where do you go to get "the latest version

[EstuardoFitbit]

Hello there @JillArch, welcome to the Fitbit Community!

Here is the direct link (https://support.google.com/fitbit/answer/14237027?hl=en&sjid=1326909841311684573-NC#zippy=%2Chow-to-...) to the page that explains how to get the latest firmware version for your device.