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Versa 4 displayed language choice

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‎02-06-2025 09:33

‎02-06-2025 09:33

Hi!  I have contacted customer service about this issue and was offered a discount for a new device.  I was a little disappointed. 

It stopped showing the "rainbow" arch on the screen so I restarted it, that was on Sunday.  I restarted it and now it just asks for my choice of English, deutsch, etc.  When I choose English, then it goes to download the app, blah, blah, blah.  I have done all that and it won't connect to my Bluetooth.  Then when I restart I get the fitbit logo flashing with a bluebox around it and then a red X.  I'm frustrated as this is only 16months since I purchased it.  I'm wondering if fitbit had an update and my watch isn't new enough to handle it.

Any thoughts? 

Thanks

 

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‎02-06-2025 16:43

‎02-06-2025 16:43

Hey there @Tacarlin, welcome to the community!  

Thank you for your efforts in addressing this issue and for the steps you have done so far. 

Unfortunately, if the customer support team is unable to offer further assistance, I am also unable to help since they are best equipped to handle situations beyond our scope.

Please don't hesitate to contact them again if you require further assistance.

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