Versa 4 does not count floors

[st3ff13]

I've had my Versa4 for about 6 weeks & it has never tracked floors & I live in a 2 story house.  I have restarted & resynced it many times for different reasons but it does not track my floors. 

[Guy_]

Hi @st3ff13 - it may have a fault but it has to count steps when going upstairs so if you hold the hand rail it may not count sufficient steps if it is on that arm.

You can always try swinging your arm freely or wear it on the other arm to see if it works better, also continue walking normally after reaching the top helps.

If faulty it can be replaced under warranty but note the floor count is only informative and doesn't affect other measurements so can equally be ignored if the watch is working well otherwise as you won't necessarily get a new watch if replaced by Fitbit direct.

[st3ff13]

Thank you for the information. There is a landing 1/3 up & then the
handrail is on the opposite side so I would be holding it with both hands.
I have never seen any floors counted. You said if my device were replaced,
I wouldn't necessarily get a new one. You mean I would get a refurbished
one?

[Guy_]

@st3ff13 - yes, unless you reported the problem already, as Fitbit have a 45 day refund policy or possibly authorised dealers too, some stores provide 14 to 30 day refunds, some may then apply.

[reeemancrakkid]

synk it to your phone or factory reset

[st3ff13]

There's no 1 year warranty? I checked & mine wax delivered on Jan 22, so
I'm still good. However, what about my question re the stairs being split
up by a landing? I think that may be the problem.

[Guy_ · Accepted solution]

@st3ff13- there's a 1 or 2 year warranty depending on country and yes a landing can confuse the floor count which expects a significant elevation change in a select number of steps/time, also dominant wrist can be a factor, as it filters more steps before accepting them as steps.