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Versa 4 exercise app doesn't work

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‎08-08-2024 12:17 - last edited on ‎08-09-2024 07:03 by Fitbit Moderator

‎08-08-2024 12:17 - last edited on ‎08-09-2024 07:03 by Fitbit Moderator

Hey, does anyone experiencing the same issues with the exercise app? It's simply doesn't open. 

I restarted device several times, still no results. It's been a while already, but can't find any troubleshooting info about it.

 

Moderator edit: clarified subject.

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‎08-09-2024 06:57

‎08-09-2024 06:57

Welcome to the forums @Lapucko. 

Thank you for sharing the inquiry about this difficulty with your Versa 4 and for trying to fix it on your own. I'd like to know if the same happens with other apps? 

Please try the following steps in the given order:

  1. Forget your Versa 4 from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Force quit the Fitbit app.
  4. Open the Fitbit app, tap the upper left corner icon > Set Up a Device.
  5. Select your Versa 4, tap Replace Device and follow the on-screen instructions.
  6. Once the process is completed, try opening the Exercise app one more time.
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