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Versa 4 firmware update failed

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‎09-19-2025 04:54 - last edited on ‎09-19-2025 17:29 by Fitbit Moderator

‎09-19-2025 04:54 - last edited on ‎09-19-2025 17:29 by Fitbit Moderator

After the recent firmware update failed, my Fitbit is now all but dead. After charging, I am unable to reset & when it does it is in a loop and finally I get a big Red Cross on the screen. I am unable to pair the device via Bluetooth. I have been offered a discount in the Google store for a new watch but am reluctant to spend extra money when I can buy a generic smartwatch online for a fraction of the cost.

 

Moderator edit: clarified subject.

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‎09-19-2025 17:24

‎09-19-2025 17:24

Welcome to the community forums @barry5pies. 

Thank you for providing the details about this situation that you are experiencing with the Versa 4. Sorry to know that after the attempts that you performed it's not sill working. 

As you mentioned, and upon reviewing your information, I was informed that you've already contacted the Support Team for further assistance with this. In that case, they'll let you know how to proceed. If you think they can do anything further, please stay in touch, as they already have your information and details registered in the system.

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‎09-19-2025 17:24

‎09-19-2025 17:24

Welcome to the community forums @barry5pies. 

Thank you for providing the details about this situation that you are experiencing with the Versa 4. Sorry to know that after the attempts that you performed it's not sill working. 

As you mentioned, and upon reviewing your information, I was informed that you've already contacted the Support Team for further assistance with this. In that case, they'll let you know how to proceed. If you think they can do anything further, please stay in touch, as they already have your information and details registered in the system.

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‎09-19-2025 22:51

In response to ManuFitbit

‎09-19-2025 22:51

I have had no assistance from the Support Team except for the discount code. I do not want to buy a replacement watch as I can buy a generic replacement for a fraction of the cost. There was an online announcement that the Firmware update fault had been fixed but this doesn’t actually appear to be the case.

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