Versa 4 flashes the Fitbit logo and red X

[Anerak]

My versus 4 not working was switching off its self even when fully charged I have followed all the tips .....factory reset etc 

Now just flashes logo then red cross :cross_mark:️ 

I have spent days following all instructions making sure it had a good time charging but no joy 

Seems to be a problem a lot of people have on reading the forum 

Help 

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Anerak. Welcome to the forums.

Thank you for providing the information regarding this difficulty with your Versa 4. Please confirm that you have followed the steps listed below:

• Unpair your Versa 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 4 again.
• If there is no connection, restart your Versa 4.

If you can't get started with your Sense 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?

[Anerak]

I have done all steps and noting is working can't get it to turn on when it
does seem like it is going to come back on there is a flashing fitbit sign
red cross then nothing.

Thanks Karen