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Versa step count constantly changing

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‎02-28-2025 23:17

‎02-28-2025 23:17

I have had Fitbits for over 10 years. My Versa is about 4 months old. Suddenly the step count has started changing, both up and down, by 100s of steps. Sometimes after syncing I have had different numbers on the device vs the app. I tried rebooting, then tried factory reset. Didn't work. Advice?

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‎03-01-2025 03:27

‎03-01-2025 03:27

Hi @kroth - unfortunately there is no fix and it's obviously very frustrating - you can follow more here Unreliable step counting bug

It's related to processing on the Fitbit servers and syncing, the only workaround is to turn off Bluetooth and use the watch in standalone mode.

Author | ch, passion for improvement.

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