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Versa 4 has the screen stuck

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‎12-30-2024 13:27 - last edited on ‎01-01-2025 13:06 by Fitbit Moderator

‎12-30-2024 13:27 - last edited on ‎01-01-2025 13:06 by Fitbit Moderator

Why after a couple minutes of using my watch, it freezes on the home screen or when it locks  and I’m unable to do anything unless I turn it off and back on. I’ve put it to where the screen stays on for 60 secs and I’ve turned on stay awake but it still does this. I have a versa 4

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‎01-01-2025 13:05

‎01-01-2025 13:05

Hello there @Tyasia11, welcome to the Fitbit Community. 

I really appreciate you taking the time to share this issue with us and the steps you tried. Let me help you out!

Since you've already tried restarting the device, I suggest trying to change the clock face on your watch. Some third-party clock faces might cause functionality errors.

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