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Verse 4 HR not accurate

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‎12-30-2024 20:47 - last edited on ‎01-02-2025 07:14 by Fitbit Moderator

‎12-30-2024 20:47 - last edited on ‎01-02-2025 07:14 by Fitbit Moderator

I order this watch Dec 24, i finally got to the Gym. my watch is reading my heart rate @ 20 beats slower than it is. 

I Tried wearing it tighter and lose, I cleaned the back and cleaned my wrist. The battery was fully charged.

 

Any suggestions? 
Charles 

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‎01-02-2025 07:05 - edited ‎01-02-2025 07:06

‎01-02-2025 07:05 - edited ‎01-02-2025 07:06

Hey there @Rotorsport, welcome to the Fitbit Community. 

Thanks for taking the time to share this situation with us. I'll be glad to help you out with your HR issue.

The steps you have done so far are really appreciated. The immediate next thing to do is check for updates to both the app and the watch. Please refer to this help article to see how to update both.

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