Versa 4 inaccurate distance tracking

[SunsetRunner]

Yesterday I ran my first 10k and my tracker is showing it as if I’ve done 11,48k. 
This was a serious city race so I know for a fact it was indeed 10k and I made sure to start and finish the tracking at the gates. 
How can I solve this? Is it just my versa 4 or are other people having the same issue?

[Heather-S]

@SunsetRunner Unfortunately, tall buildings in a city can get in the way of GPS tracking and interrupt the signal. It happens sometimes. Your Versa 4 uses dynamic GPS, meaning if you have your phone with you, it will use your phone's GPS signal which preserves battery life. For more information on GPS, you can check out this help article here. 

[DFaulknerwhite]

Mine is a week old and every walk or run that I have done this week has come up at least a mile short. Seriously considering sending it back and sticking with the Versa 3 I was using before. 

[Ritchiegm]

Same.  Had to give up my Versa 2 because the display was messed up, they gave me a discount code to get a 4.  My mileage is off by at least half a mile.  I don’t know how to fix it and have been looking for answers.