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Versa 4 is acting odd

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As of this AM my fiancées Versa 4 appears to be malfunctioning terribly. It’s not even a month old and it’s definitely defective. It kept buzzing for no reason, so she tried a factory reset this AM. It worked for maybe 5 minutes, said it was 60 percent. Then it shot to 0. Now the left button doesn’t work. Brand new, mint condition.

The irony being I’ve been using her now 2 year old versa 2 for the last 4 months and this thing still has basically no issues.

Anyone have any issues with the Versa 4 / have any advice on how to resolve this?

 

 

Moderator Edit: Clarified subject

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I totally understand.  I think my answer is going to be,....I'm switching everything I own over to Apple products.  Google is so far behind Apple in so many ways.  This Versa is just an example of one.   Good luck 

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