Versa 4 is constantly showing the Fitbit logo

[GdAngela]

I've just upgraded to a Versa 4. Been using it less than a day but it continuously seems to do what appears to be a quick restart. When I flick wrist to check time it displays the Fitbit logo for a few seconds before finally showing thr clock screen. Is it likely that its faulty? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @GdAngela. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, I understand where your concern is coming from. This behavior shouldn't be happening. 

If you haven't done so yet, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[GdAngela]

Thanks for your reply. I've tried all that you have suggested several times after searching the forums and seeing it suggested. Still has the same problem

[MarreFitbit]

@GdAngela Thanks for confirming that you've tried all the tips and recommendations provided. 

In addition to the Fitbit logo, by any chance have you received a red X as well?

Moving forward to a different troubleshooting, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When the customer feels the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.