help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 is losing steps every time I sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-20-2024 12:29 - last edited on ‎11-22-2024 05:10 by Fitbit Moderator

‎11-20-2024 12:29 - last edited on ‎11-22-2024 05:10 by Fitbit Moderator

My Versa 4 restarted and lost my steps, if I sync to the app, will I lose my steps I did today, if I sync tomorrow would it show as 0 steps today instead of the around 10,000 I did, I have no clue on the exact number so can't add them manually.

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎11-22-2024 05:16

‎11-22-2024 05:16

Hi there, @MarkPil. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not syncing your steps. I understand your concern I will do my best to help you with this!

Did you stop syncing and wearing your Versa 4 by any chance? Is your Versa 4 properly paired to your Fitbit account? When was the last sync of your Versa 4? While reading your post, it seems like your Versa 4 was not able to sync lately (I mean, not just the day you posted here, but previous days). If your Versa 4 is not syncing or it's not paired anymore, that would explain why your steps are not being synced. 

To make sure your Fitbit device has recently synced, go to your Fitbit app and tap the Today tab, and then tap Devices. Keep in mind that your Fitbit device uses the time of the device you're syncing with. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes