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Versa 4 is not tracking my AZM as my Sense did

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‎10-04-2023 20:15 - last edited on ‎10-06-2023 04:49 by Fitbit Moderator

‎10-04-2023 20:15 - last edited on ‎10-06-2023 04:49 by Fitbit Moderator

My Sense died just over a week ago and I got a Versa 4. With the sense - I averaged 60+ active zone minutes each day. Since getting the Versa, I get 25 or 30 minutes per day.  I am doing the same things ( actually more the last week as I picked up extra shifts!) And wear it in the same spot.  Any ideas? I know it's not all about the numbers but it is such a big change in numbers! 

Moderator Edit: Clarified subject

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‎10-06-2023 04:53

‎10-06-2023 04:53

Hi there, @KM99. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the inconvenience with your Versa 4. I understand where your worry is coming from. 

As a first approach, please note that you might notice variations between your heart-rate reading on new Fitbit devices compared with your old ones due to changes in the heart-rate sensor or algorithm and keep in mind that AZM are based on your heart rate data. 

Nevertheless, I'd recommend reviewing our tips in How do I improve the accuracy of a heart-rate reading?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-06-2023 04:53

‎10-06-2023 04:53

Hi there, @KM99. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the inconvenience with your Versa 4. I understand where your worry is coming from. 

As a first approach, please note that you might notice variations between your heart-rate reading on new Fitbit devices compared with your old ones due to changes in the heart-rate sensor or algorithm and keep in mind that AZM are based on your heart rate data. 

Nevertheless, I'd recommend reviewing our tips in How do I improve the accuracy of a heart-rate reading?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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