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Versa 4 is not tracking my GPS data accurately

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‎08-22-2023 15:41 - last edited on ‎08-26-2023 03:54 by Fitbit Moderator

‎08-22-2023 15:41 - last edited on ‎08-26-2023 03:54 by Fitbit Moderator

I walked 2.4 miles. Fitbit 4 registered 2 miles. How to fix?

Moderator Edit: Clarified subject

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‎08-25-2023 03:01

‎08-25-2023 03:01

Welcome to the Fitbit community, @Nelle2823!

In order to give you more precise results on distance tracking your Versa 4 needs to know your stride length. To get more insights on this, I'd suggest having a look at "How does my Fitbit device calculate distance traveled?" and "Can I change my stride length in my Fitbit account?" following the link below.

How does my Fitbit device calculate my daily activity? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎08-26-2023 03:56

In response to Talahthas

‎08-26-2023 03:56

Hi there, @Nelle2823. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

As @Talahthas has mentioned, Fitbit devices use the formula below to calculate distance. Your stride length is determined by your height and sex. Steps x Stride Length = Distance Traveled

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

For more information about GPS, see How do I use GPS on my Fitbit device?

Maria | Community Moderator, Fitbit


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