Versa 4 is not tracking my GPS data accurately

[larshalter]

I’ve used Versa 4 for a while now and never had any problems until last week. On a regular run, my GPS connected very late and only mapped me running one straight line. That was during a run in a rather open area in decent weather conditions. This pattern repeated a few times. Today, after a 14k run in the woods, the map shows only the last half… ironically it seems, the GPS connected in the densest area of the woods and works properly and precisely for the entire rest of the run. How can I fix this issue and get my full runs recorded again? Thanks!!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @larshalter. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with the GPS on your Versa 4. I understand where your concern is coming from as this just started happening. I will do my best to help you with this! 

Please bear in mind that if the GPS signal disconnects, your phone or Fitbit device continues to search for a signal. Note: If you previously turned off GPS for an exercise, turn it back on before you start the activity.

Nevertheless, if your device can’t connect to GPS satellites, or if gaps appear in the map of your route, try these tips:

• Restart your Fitbit device.
• Follow the recommendations for wearing your device for exercise. For more information, see How do I wear my Fitbit device?
• Try loosening the band 1 notch.
• Make sure your device doesn't touch your wrist bone.
• Wait until GPS is connected to start the exercise.
• Note that if you’re using GPS for the first time in an area, connecting to GPS satellites might take several minutes. Heavily wooded areas and tall buildings can increase the time it takes to connect to GPS satellites.
• If GPS didn’t connect the first time, wait 5 minutes before you start the exercise again.
• To reduce the time it takes for your device to connect to GPS satellites, hold your arm parallel to your body near your head and at least 2 inches away from you when you connect to GPS and start an exercise.

Fitbit devices use the formula below to calculate distance. Your stride length is determined by your height and sex. Steps x Stride Length = Distance Traveled

When you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

For more information about GPS, see How do I use GPS on my Fitbit device?

Lastly, please make sure that your Versa 4 is up-to-date. For more information, see How do I update my Fitbit device?